Privacy Policy

Last updated: January 14, 2026

1. Introduction

Welcome to Matbakh. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our food delivery platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Account credentials (username, password)
  • Delivery address and location data
  • Payment information
  • Kitchen business information (for kitchen owners)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our platform, including:

  • Device information and identifiers
  • IP address and location data
  • Browser type and version
  • Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and deliver your orders
  • Communicate with you about orders, promotions, and updates
  • Personalize your experience on our platform
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Kitchen Partners: To fulfill your orders
  • With Service Providers: Who assist us in operating our platform
  • For Legal Reasons: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@matba5.com

Website: https://matba5.com